Support
Need help with Spaceflare? Write to us.
Get in touch
Write to the email below. It is our only contact mailbox: use it for anything, including privacy and personal data. We reply by email.
The app, the account pages and our emails are currently in Portuguese (Brazil), so the names of the menus below also appear in Portuguese, in parentheses.
How to ask for help
The clearer the request, the faster we can help. Tell us:
- the email of your account (if you can, write from the same address);
- where it happened: web app, Mac app or iPhone app, and which device and browser;
- what you tried to do, what you expected and what happened, with the error message exactly as it appeared;
- when it happened, with the approximate date and time.
Never send the 6-digit code that arrives by email, or card details. We do not ask anyone for those.
Common account questions
How do I sign in to my account?
Open your account page and sign in with the email of the account: we send a 6-digit code, or you can use a passkey. There is no password.
The code did not arrive
The code is valid for 10 minutes. Check your spam folder, wait about a minute and ask for a new code. If you enter the wrong code several times, you will need to ask for another one.
How do I cancel my subscription?
On your account page (app.spaceflare.app/account/), under Plan and billing (Plano e cobrança), in the browser. Only the account owner sees this section. The cancellation takes effect at the end of the period you already paid for. After that, the account is read-only for 30 days, and you can download your files during that time.
How do I delete my account?
On the account deletion page (Excluir conta). Only the account owner can delete the account, and we confirm with a code sent by email. Deletion has a 30-day grace period: until then the account is read-only, and you can download your files or cancel the deletion. After that, the account and the files are permanently deleted.
How do I sign out of all devices?
On your account page, under Security (Segurança), use Sign out of all devices (Sair de todos os aparelhos). There you can also see and revoke the devices and sessions with access, and manage your passkeys.
Can I change my account email?
The email is the identity of the account and, for now, it cannot be changed from the account page. Write to support and tell us what you need.
Report a link or file
If you find a Spaceflare link that breaks the law or the Terms of use, write to support with the full address of the link and the reason for the report.
Privacy and personal data
To ask questions about privacy or to exercise your rights over personal data, write to the same email. See also the Privacy policy (Portuguese only).
App address
The web app is at app.spaceflare.app, and the account pages are at app.spaceflare.app/account/.